I am also facing same problem, i have VU ultra HD 4k smart tv, i am using windows 10 build 1703 on my laptop. It's easiest to check with mkvs and mkvmerge and then you can either remux them with the correct presentation information or edit the headers and apply it there. File comes up around 2Gb. Too much information gets lost describing an issue like this to a tech guy on the phone, then him relaying it to R&D and whoever's else needs to deal with it. Microsoft global customer service number. She suggested that she would forward my points on to the R&D team, and see if they can be resolved in future firmware requests. I'm assuming Hisense R&D have this link? Yes I would be a fruitless endeavour I guess given their history of not providing firmware updates to address issues. Yes that's exactly the link that I sent them, and the tech guy was looking at. volume and channel number Doesn’t shows sometimes too. If the latest firmware doesn't fix it for you, I would demand a refund asap. The MP4/MKV files display perfectly on the TV when playing via my Xbox or PS3 so that'll have to do. Hi beeyach, So the aspect ratio issue you were having with the Media Player in your 55N7 as detailed here: Has it been confirmed as being fixed in the Media Player in the 2018 Models? My headset was recognized right away. Use the ‘Dynamic’ or … 1. Did you encode them yourself? None of the menu options for picture size make any difference – the only thing that works is power off at the wall. If we did not review your model, visit our calibration page.Screen is too dark 1. 1 Answer Hello I have hisense tv 43 inch roku tv it was working properly and all of a sudden it would not turn on I try turning it on then the screen with cut in lines and then it would go black the screen next then light to turn on switch will light up and it would not start with unplugging nor key codes or … Even my Kodi movies are all good. Microsoft global customer service number. Simply run through a fire stick, aspect ratio then works. Edit: Just checked and I'm actually am using G0607 Firmware.The problem still exists when you play files from USB – they Automatically select the wrong Aspect Ratio. It's not a whole screen blackout, it's bits of the screen, blocks, lines, and they aren't black, but just seem to have the wrong content. I agree completely, when I had the problem with my 55N7 I did some searching about it, and the problem was present in TVs from at least two years earlier. I have 2 TVs same k321 model one 65 and one 42, and changing the setting in the cog when playing does absolutely nothing, he aspect never changes, which is the issue we have. Can’t find your recommended settings 1. At every distance and angle, images are sharp and comfortable to … Some TVs will turn the screen off but still play the sound if no movement is detected in the room. It says the software is the latest version. By clicking through the different sections of the Self Help Guides you will find “how-to” information for operating your new TV or kitchen appliance, as well as helpful … Figured it would be a fruitless endeavour. Thanks. I have no idea about this stuff at all but I was wondering if it is something to do with the TV upscaling the content to UHD. I've read that others are simply playing content via an xbox or media pc but I really don't want to add an external media player as this TV is for my rumpus room and I wanted the kids to be able to do everything via the one remote. Enter your email here Please, enter an valid email address. It seems like some models had the problem fixed with a firmware upgrade but others still are having the problem. Not what I wanted but it's a solution I guess. I have played many video some formatted full screen 1080 or 4k and others the common "letterbox" narrowed vertical and they all come out with the proper aspect ratio when play by the PC over the HDMI. I do, I just don't know how to fix it. that should fix it. ah OK, I'm afraid the symptoms posted in question indicate failing display panel (the screen) that will need to be replaced to resolve the problem, screen replacement would cost approx new TV price if still available with Hisense Parts in area and it would not be feasible/ economical repair so you would be better off with a new TV at this point. Perhaps look a getting an external box. We have an 4K Apple TV for Streaming Services etc. Unfortunately they couldn't explain why they work perfectly on my Panasonic TV's inbuilt media player. Sources issue: Moreover, the issue could be caused by the problems associated with the sources such as DVD player, cable box or other external sources. All my movies stays the same at aspect ratios I set. Hisense TV is the most popular and best budget smart TV. - Answered by a verified TV Technician Using that you can change the 'zoom mode'. I would only contact them for a hardware fault that needs fixing under warranty. My firmware was just updated for the 3rd time last week and the problem remains. I want to watch all my media files though the TV's media player and if this can't be fixed I consider this to be a fault. This flat screen TV has screen resolutions of 3,840 by 2,160 pixels. I've seen this happen on the HDMI and component inputs. This is what he told me on the telephone and also wrote to AO.com "Unfortunately Hisense Smart Televisions will not accept casts from Windows 10 devices. In the Hisense thread most people say the latest firmware fixed the aspect problem. Cable connection problem: Your Samsung Smart TV is likely to have a black screen issue due to the cable connection problem. ... Hisense tv says there is no device connected to tv. First thing I tried. My firmware was just updated for the 3rd time last week and the problem remains. Which makes Hisense tv best for gaming than TCL. Bottom line is the TV works great for FTA and Netflix so the kids are super happy with it. TL1700. I don't know the answer to that, I haven't been following the movements of Hisense after my experience with the 55N7 which will be my last ever Hisense TV. It happens to all my movies, I watch mostly MKV's and AVI's and they all get strectched. They claim they've never encountered the issue before and had me try a few token actions to correct it. Other than these problems the Hisense 55" with HDR that I bought is pretty good bang for the buck (USD 545) given the time I bought it. I wanted to send them exact example videos that should work but don't, especially the extreme crop example where it's blatantly obvious, so we can all tell immediately if it's fixed or not with no mucking around back and forth. It’s dead sometimes and I have to plug electricity off and on again. Setting this to original size displays the video at... well.... its original size. I linked to some small example videos to download to test your TV, I'd be interested to hear whether the files work properly for people. COMPACT; FULL SIZE; ... Stay up to date with Hisense emails about new products & other news. It's a 2016. We have a fairly new (6 months) Hisense that updated earlier this week to software version V0000.01.00a.K0109, extended version K0109.Since the upgrade, it keeps changing to letterbox mode with wide black bars each side e.g. Did you check the settings? Step 01: Purge all the apps ‘running’ First up, the moment you realize that your phone is either restarting all by itself which is a sign of overload or if its screen freezes, you need to purge all the apps that are running. I go into HDMI 1 and it says no signal but I've tried in all the HDMI's and they all say the same. This is correct.If you can't adjust the aspect ratio, the position is hard coded. Hi there I have just had the same problem with my new 65" Hisense smart TV. You can read this article for solving your how to connect iPhone to Hisense tv problems. On the 55N7, it only happens with videos that are wider than 1920 pixels. Another "feature" about this TV I don't like is that the ARC HDMI channel is non standard – the audio return is actually over the optical audio link, not ion the same HDMI channel. when watching the video, push smart button on your remote, a menu will come up, then choose advanced settings, image zoom, scaled screen. - extreme pixilation when connected to a laptop in 1920x1080 via HDMI. And Hisense is adding this gaming mode in their TVs with great features. Called Hisense today to see if there was a firmware update – said F0624 is the latest and to try a 'hard reset'. I guess bang for buck depends on what you end up with. Can someone confirm that they are able to do this? For Example, DVD players are connected on AV1 port. technical support services. Check to see if the model was reviewed. I posted a google doc explaining the issue with some small videos you can download to test here. If it isn't obvious from my tone, the 55N7 was my first and last Hisense. In the end they blamed my media files saying it's either the format or the way they were "ripped". And have to be manually adjusted every time, which is a PITA. I came across this as the best thread on this problem with Hisense TV. From time to time, a deep battery discharge prevents the Hisense from turning on for a while. Tom’s Guide writes that you will find a lot of things to like about Hisense. Ours does the same thing. I purchased this TV so that I can watch movies on the TV's media center via the hard drive. Damn, I've just picked up a new 55N7, and I've got the same problem. My aspect ratio is always at Wide.Gotta be some settings or maybe the movies you have are causing the issue. On my 55N7, on top of the media player being crap as described in this thread, ARC/CEC was stuffed and it wouldn't save its picture or sound settings, reverting to ridiculous defaults every time you turn it on. Just movies on the HDD and movies streamed on my server using the TV. Using USB, it does not decode DTS movies so I have to use my Raspberry for that for now. TV shows are fine but any movie I've tried to watch regardless of container or settings is coming up zoomed and stretched to fit the screen size. It's even worse using the built in Plex client.. http://forums.plex.tv/discussion/comment/1186984#Comment_1186984. I have tried this and it still won't allow me to un zoom the picture! Our technicians will meet you at your home’s curbside and repair your iPhone. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Hisense U9F Quantum Dot (75-inch only): The Hisense 75U9F is a 75-inch Quantum Dot screen with Android TV, and over a thousand local dimming zones for keeping its 2,200 nits peak brightness in check. I only recently started having this problem as well. I will give them a call in the morning as well. On my 55N7, if you are playing a video that is more than 1920px wide, it is always stretched no matter what aspect ratio option you choose. Hisense smart tv is offering the best 4k, Full HD and HD quality pictures. TV shows a blue, green, or black screen. I haven't contacted support. I mostly have my movies as mkvs. Thanks for your feedback, it helps us improve the site. Check out the points of Hisense tv picture problems. While the picture distortion is fixed, now I'm getting either letterbox feeds or the sides are chopped off. My Hisense TV screen goes black intermittently. And also, the low input lag suitable for gamers. I bought mine ~September 2017 and have this problem when attempting to use the DLNA client to stream from my NAS. Unplug it, clean its inputs and outputs, and reconnect it. Protect Yourself From Tech Support Scams I purchased a Hisense TV 1 year ago and within that time I have made 5 or more calls to repair the TV (TV screen going blank, constant updates, repair to product itself by technician). Hope this helps. I've tried all adjusting all the settings in the aspect ratio settings but it just keeps defaulting back to zoom. I bought my uhd flat screen tv from jbhufi 2 years ago. Loose connections, damaged cables or inactive power sources are the probable cause of the problem on your TV. It happens when trying to play videos in the Amazon app on the TV itself. I encode at 1920x900 (some are 1920x1036 i believe) using Handbrake w/ HEVC & default fps for video. NOTE: Some troubleshooting steps may be different from your (Samsung, SONY, LG, Hisense, TCL, VIZIO) TV or remote control but generally will work the same to fix the problem. Nothing worked of course. Click the ‘Settings’ tab at top of the review page. I think its your movies encoding. to investigate the issue for you. Solved: I bought this TV not to long ago. Make sure that your cable or satellite box (or other device) is powered on and that the TV is set to the correct input – press Input, Source or TV/Video on your remote control. I have a HiSense LCD TV model no. I find it odd that I never had an issue with the picture being stretched out until a couple months ago. But basically most of the hisense tv got same problem. I am still having the same issues. To write a more accurate Hisense TV review, let’s look at what the experts are saying. Hisense ... after sometime watching tv the screen start to tur. i bought it at the GoodGuys on Boxing Day. There has to be a simple fix to this. Does it happen when watching FTA channels too or just on the HDD? That didn't feel like good bang for the buck to me when TVs around the same price manage to do all those things fine. 518 Problems and Solutions My hisense is stuck on usb mode, and my remote won. I posted a message about it here, and only just found this thread from searching for "Hisense aspect ratio". This was really useful for many older widescreen TVs, especially when a lot of content was still 4:3 as it would insert the black bars. Its only been 3 weeks, this morning I got the Dark Screen Problem also. Another "feature" about this TV I don't like is that the ARC HDMI channel is non standard – the audio return is actually over the optical audio link, not ion the same HDMI channel. Many customers don’t select the right input source for connecting the external devices. 3. I can change the aspect ratio on my Panasonic plasma via its inbuilt media player with no issue playing the exact same files. Did anything get done regarding this? Ended up streaming movies via chromecast as the files are on my PC. Please, i need help since i bought my new smart tv and i'am not able to connect my asus laptop to it, i don't know i've tried this with old laptop it was working but with my new laptop it isn't, Hi there I have just had the same problem with my new 65" Hisense smart TV, so I contacted them and they put me in direct contact with a Hisense Engineer, This is what he told me on the telephone and also wrote to AO.com, "Unfortunately Hisense Smart Televisions will not accept casts from Windows 10 devices. I just set my TV up to stream via my PC using serviio. Not sure if that had anything to do with it at all but it was worth a shot I guess. It's Hisense, you don't impulse buy them for any crucial "Smart" or "Media" functions ... Next time, take a USB stick with a sample of your media into the store to check each model of interest! 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