Here are some more situations that can assure you that you are facing Android black screen of death. can slide the lock to use phone or anything. Je nach ZTE-Smartphone-Modell können die Tasten an einer anderen Stelle am Smartphone liegen: Drücken Sie gleichzeitig die Power-Taste und die Leiser-Taste. I would like to see if perhaps one of our CPA's are able to assist you in troubleshooting further. You can also search the Internet for "ZTE Awe N800 memory cards," and find results with photos and descriptions. In some new phones, the battery can no longer be removed as in older smartphones and it may be the case for your ZTE Axon 7 Mini. We will discover at primary what things to verify when the screen of ZTE remains black. And if your ZTE device is not rooted, then you need to install the Screenshot It Enabler application on your PC or Mac. Avoid charging your phone in extreme temperatures. Jul 28, 2016 #2 Sounds like a power problem. 2: Go to phone icon>dial pad (10 dots bottom/center)>enter the number and if it's not already a contact, then you'll see create new contact and add to contact options at the top. Smartphone: ZTE N9810 Problem: Screen Not Working Description: Glass has a hair line crack across the width of the screen. Reset Phone For Donation- But Screen Not Working. Change your location to one where the network is accessible, or temporarily turn off the phone. Hello everyone. 2. People Also Read: Top 2 Ways to Boot Samsung Phone into Recovery Mode. Well, something is better than nothing. I love my zte blade max 2s but I'm extremely frustrated with the fact I can't get the screen timeout to last longer than a CPL of seconds in my phone. Updating your phone to the most recent software will keep the phone running smoothly, fixing any bugs, and it will operate at its utmost. 03/10/2019 by Sheila. Should you need anything else, please let me know. Way 2. If you are in a building, move towards a window. This could be a real issue because without entering the password you won't be able to recover the data from your phone which is your last hope to save the important files and documents from your phone. no problem, i'm not part of the Moderator Community but if i can help, i'll always be here to help. Someone also determined that if you have a magnet hitting a point on the phone it can keep the screen from responding because the Axon has a feature that some cases can turn off the screen when closed or display half the screen in a case that has a little window in it .. and it uses magnets to do this. Good morning everyone! It is likely that the company may release an update to fix this problem, but until then, you will have to try one of the methods mentioned above. Not brokenjust out of whack. Firstly, hold and press the power button to restart the Android phone, then your phone may back to normal. People can't hear me when they call unless its on speaker.. What could be the problem? If that doesn’t work, fixing the digitizer requires taking the phone apart. My ZTE Touch Screen stopped Working. Have you done or try a Factory Reset via Recovery? When you say the screen is unresponsive .. can you give more detail .. do you mean you cant get it to turn on .. or are you doing something and then the screen doesn't respond? restarting it does fix it tho? Hi All! EDIT: I'm pretty sure it's active, but how can I tell for sure? If not, continue to the next step. I haven't. The following screen appears after identifying the phone, which asks you to select what types of files to scan go over the first-line type. After some times, the phone stop responding; the touch does not work at all. Certain dual-SIM phones only support LTE in one of the two available SIM slots. As before the phone will respond at times and when it responds, it has no problems. If you are not able to connect to the network, the phone will continue to send out signals as it attempts to locate a base station. If parts of your touch screen are working while other parts are malfunctioning but you can still use your phone to a certain point, even if it is difficult, especially if the touch screen diagnostics test fails indicating a likely hardware problem, I DO NOT recommend performing a hard reset on your cell phone … Android buttons not working : The app I am talking about is SIMPLE CONTROL app. 1 of 12 steps Select one of the following options:Turn key lock on or off, go to 1a.Select time for automatic key lock, go to 1b. It's affected by electric current. Page 16: Using The Touch Screen The recovery screen will appear. Today, it happened I had finished charging it. Some third-party software that isn't compatible with the phone can cause the ZTE Awe to crash, reboot, or freeze. When you say its not responding to touch .. is the screen visible .. or off ? For the purpose of recover ZTE contacts, here we're going to select "Contacts" option, then hit "Next" to scan. 2- Press & Hold Power and Volume Up till the recovery menu shows up. 4- once done your phone will Reboot System. Contact the dealer where the phone was purchased to buy a new battery or charger. On the Apps screen of Play Store, touch the Menu Key > My apps. 02/26/2016 3- USING your Volume buttons navigate to where it say " WIPE CACHE PARTITION " , once you select that option Release the power button. I haven't made any changes to the phone as far as software since the update or changed my glass screen protector that was installed about 1.5 months ago. So first I uninstalled Face Book & reinstalled the I cleared cache & optimized! Then press the power button and the volume up button at the same time. This is called Samsung Galaxy Screen Not Responding. Different Android phones have different ways, then hard reboot your phone. After completing each step, test to see if the issue is fixed. If your glass screen has cracked, we carry the glass lens, screen and front cover. 3 .Now release your fingers, you are going to enter Android system recovery screen. It's kind of random when it happens. If you want to get involved, click one of these buttons! No, not throwing it on the ground hoping it will break. Hello and Welcome to Z-Community. For example, when I press my return key the gallery opens, when I press the number 1, the number 6, 7, or 9 responds. The notification light of your Android device keeps blinking but the device is not responding. My screen don't work on my ZTE blade spark. I have had my zte blade xmax for 2 months when I first got it ( day 2) the camera would not work you once you open the camera app it goes black then back to the phones desktop screen. Generally, if it's a small bug, powering off your device can immediately fix the problem. We will discover in a second time all the tricks in order to unlock this nasty black display screen. Sorry my post was a bit unclear. if it's the first it can be that some app is hanging up or crashing and locking the phone ..like a computer when the screen locks and you cant use your mouse or keyboard they don't seem to respond .. When that suddenly goes away, it can feel like you’re totally locked out of your device altogether. Step 1. The phone comes on I could see the lock screen but I can't unlock it. If that doesn't do it, the battery may need replacing. I can't answer calls or could turn my alarm off. But not all Android phone supports OTG technology. The touch screen immediately stops responding when you break the phones screen and hence, there will be no way to enter your password or draw the pattern lock. I have had my phone for 3 months & it is on B29 update haven't had any problems till few day's ago & restart fixed issue for a couple hrs- I did a Wipe cache partition: 1- Power Down / Turn Off your device completely. Restarting the phone will fix the problem, but after a couple of hours the screen on the phone will not rotating to landscape. The mobile is rebooting and crashing more often and the battery is draining a lot faster. then i removed battery and held power button for a min and reinstalled battery and it powers up fine but thats it. 02/05/2016 In any case, do not be anxious, you will find many methods to fix the black screen of your ZTE. If an app you are using freezes, but your phone is otherwise working fine, you can reset that app rather than reseting your whole device. Make sure your hand is clean and dry and free from static before touching the screen again. NOTE : DON'T select wipe data/factory partition, because you'll be wiping your device and lose everything that is there. Seeing as the only way to control your android device is the touch screen, a broken device can cause you a lot of worries. Power off the Android device at first. The touch screen is broken or damaged. No cracks or damage. How do I fix this? The Android mobile phone is rebooting or crashing very often. You may also be able to purchase the battery or charger on the Internet, such as through Amazon.com. Your service provider will know which memory card is compatible with the ZTE Awe. Then, touch the app to open its details screen. Extreme temperatures are below 32°F (0°C) and higher than 113°F (45°C). All Republic Wireless phones; No physical or water damage; Resolution. The Android phone battery is draining very fast. So what I mean is that the buttons work and the fingerprint scanner does too, but when I touch the screen it's like I'm not touching it, no response at all. But if fail, you should let your phone hard reboot. Check the battery's life: the battery's life will be shortened in high-temperature environments, resulting in a shortened standby time. © 1998 - 2017 ZTE Corporation and ZTE USA. Does this mean my auto-brightness control is broken? The software checks the phone info and has itself empowered. Upgrade the phone's software to the most recent software available. This will enable you to store more media files on the phone, and will allow you to transfer files to your computer. Do not get worried, it’s not difficult! But what if even in those rare moments, your phone decides to ditch you. Touch Uninstall > OK. If you are like me & have allot of apps & they are running in background that just slows your phone way down had same problem with previous phones & had to do same thing & in long run keeping phone running at top speed need to do this stuff every once & awhile!!! I was referring to software version of the device ( B20 , B27 or B29 ) , i use Nova Prime 5.0 beta9 haven't had any issues with touch.... but if you aren't not on B29 i recommend you to update to B29 via ZTE Software update, IF updating to B29 doesn't help, i'm sorry to say this but Factory Reset is the way to go then. Which software version are you right now? You may have touchscreen issues if your device: Screen doesn't respond to your touch; Freezes; These steps help identify and resolve the underlying cause. ZTE USA manufacturers a variety of popular phones. Here let’s walk through this article to get some useful tips to fix system UI not working on Android. So yesterday I was answering a call, and when the called ended, I couldn't do anything. i imediately pulled the battery and restarted. Discussion in 'Android Devices' started by PGB1213, Oct 14, 2020 at 10:26 AM. is OTG supported. Screen timeout not responding. Static electricity, sweat, and oil on your hand result in the phone has no response to your touching. Your phone restarts by itself and get into a boot loop. Get fixed with the 100% working steps by … I'm also using the same version 5.0 beta9. In that case, gently tapping on each corner of the phone may cause it to reconnect. The screen isn't responding; Phone started turning OFF randomly few months prior to this issue; Environment. Press and hold Volume up + Power Key. I can't answer calls or could turn my alarm off. When your Android phone stuck on startup screen, turning off your device is the way you should go. It’s really simple actually. If this doesn't work, check the service area with your service provider. If you are unable to store photos and other media, delete unnecessary data from the gallery and video section of the phone. So this morning the phone was working and I tried: 1. However, don't forget to back up your Android device. ok .. good luck .. hopefully a cache wipe will remove corruption and things will go smoothly for you again .. its rare but if you had the phone before the update .. sometimes during the update the cache can get some goofed up stuff in it and cause weird issues .. that should clean it out if that was the case. If your phone or tablet no longer responds to your touch we carry the replacement glass and digitizer. 2. Terms — If it is corrupted, you need to replace it. If I stick a small magnet in the upper right of the screen the phone will stop responding to touch and even wont turn on with the power button but as soon as the magnet is moved or removed it starts responding again. Sorry to hear you're having issues with your device at the moment. I hope this works for you ... basically .. my suggestion would be to slowly reset up your system .. don't throw everything back in at once ... if it is some app or something causing the issue you may be able to figure out which one it is if you take it slow .. or if it happens again do a factory reset .. don't set up your phone at all except for just the basics .. no extra apps or anything but what the phone came with from the factory .. and if it still does it .... well .. it may be an issue with the phone itself .. and at that point I would contact ZTE's customer support. Purchase a memory card from your cellular dealer to add data storage. EDIT: if the screen is visible .. can you tell if the phone is active but not responding to touch ... or could it be locked up as mentioned above? This article helps troubleshoot the touchscreen not responding on your ZTE Fury. Move to an open space. The phone screen is frozen frequently. Therefore, keep your phone far away from the magnetic field. The screen lock is turned on; Solved Not solved; The screen lock is turned on Turn off screen lock. How to Recover Data from Broken Android Phone with OTG USB Cable & Mouse? Believe it or not but your broken power button could be the result of some software issue that exists on your phone. When some areas do not respond I find a lot of faulty commands. It was working fine last night I put it to charge and when I got up it didn't work. They use the items to teach disabled & mentally challenged people how to diagnose & repair them. There is a local charity group that takes in damaged phones, computers, televisions, etc. But be very careful you follow the directions exactly or you may reset your phone completely. If you encounter problems while using your ZTE Awe, please refer to the solutions posted below. If you have another phone you can borrow, just make sure the SIM card is completely dried out and stick it into the working handset. If you pick up your phone … thanks for the response but you already actually answered that question by telling me that the buttons work .. that shows the phone is active, head over Recovery and Clear Cache only then Reboot back to system that may or may not help. Therefore, keep your phone far away from the magnetic field. Phone touch screen could stop working for many reasons. And run it to enable the Screenshot It app on your ZTE via USB able.It means that you will need an extra program to run Screenshot It on phone not rooted. I purchased a new touch from eBay but when i … 2. ZTE Awe Touch Screen is Not Responding Make sure your hands and phone are clean and dry before touching the screen. If the black screen of death is an occasional headache for you instead of a constant annoyance, you might try this way to reset your phone to factory settings. Simply swipe up from the bottom of your phone at the home screen to open the multitasking screen, find the frozen app, and swipe up to completely close the app. Accessibility, The Battery or Battery Charger is Damaged, Poor Contact Between the Battery and Charger, ZTE Awe is Unable to Connect to the Network, ZTE Awe Crashes, Reboots, Freezes, or Cannot be Powered On, Unable to Enter Information in the Phone Book. Magnet affects your phone causes the touch screen not working properly. If this happens, it is because the phone book's memory is already full. I had purchased the ZTE Avid 4G 5 days ago and sometimes the screen is lock in portrait view. If you still get the process system isn't responding issue after trying the above 4 solutions, then it is likely that there are issues with your SD card that you are using within the device. I’m talking about an app, that uses your phone’s built-in gyroscope and accelerometer to determine if you are using your phone or not. After 1 or 2 minutes, press and hold the power button to switch ON the device again. Apr 6, 2016 25,155 243 107,340 12,189. Technician's Assistant: Have you done a hard reset on your Grand by holding down the power button until it vibrates or beeps? So, has anyone else had the issue of the screen not responding? At the Parts Superstore, find replacement screens and quality parts to fix your broken ZTE Phone. My Axon 7 was doing same thing after a hr or so of usage it started to be slower ie finger print scanner slow or none responsive & screen freeze. This has been verified .. The screen would come on but all I can do it alter the volume and hold the power button to turn the screen off and on and reset the phone. Need to order a new digitizer screen and for convenience the combination of display and digitizer as a single unit. 12/03/2015 The official ZTE reps haven’t given any proper solution yet. Thanks for the fast response (this forum is awesome!). However, the touch screen may still not working properly after restarting. I can't even use it without the screen fading n then going to sleep! Good luck , we'll all be monitoring to see what happens. The Android mobile phone is rebooting or crashing very often. - The phone screen is damaged badly and unable to recognize your touch. My ZTE Grand X Max 2 will not boot past the Cricket screen. Good Luck!!! users, just do this information to repair Android system recovery not working: Check all the connectors-- between the phone, charger, and outlet-- to make sure all connections have been properly made. I'll let everyone know what happens tomorrow, I've got to be up at 5:15am so I need to get some rest. The phone crash lead to the touch screen not working. and see if not Nova the one is causing your touch screen issues. Old the power button down for 15- 20 seconds. Step 2. Once I replaced the battery and turned it back on everything looked fine but the touch screen would not respond. I'm going to try that. It doesn't sound like an app causing it to lockup or crash ... it sounds like for some reason the digitizer is failing or maybe has corrupt data. The phone comes on I could see the lock screen but I can't unlock it. Turn your phone off. Good luck to you the rest of the way ! You can change your location by going to the menu key setting, and then touch wireless and network and settings. This will reboot the phone, ruling out software issues. Reset iPhone SE (2nd Generation) 8, 7, and 6 Option 2. If you plugged the SIM in the wrong one without realizing, it may prevent LTE from working. So, you should consider resetting your device to get things in working condition. Let's hope this clears everything up. Doing all that Have not had the problem reappear now for 2 day's! Only through USB port in computer. The phone screen is frozen frequently. For that, it’ll be essential to check several stuff prior to attempting the different techniques. Thank you for posting back, and letting us know the steps you are taking. When a touch screen stops working after a phone is dropped it’s sometimes due to the digitizer connection coming loose internally. After unplugging I went to use the phone and again, the screen didn't react to my touch. Today, we are going to talk about an app which is actually pretty good. 0 webworkings Titan. Release the Power Key only, and when you see the Android logo release the Volume Up button. If it starts getting warm, give your phone a break. ZTE Launches World's First Phone With Under-Screen Selfie Camera . Today it did the same thing, "fixed" it the same way, and now as I write this, the phone is currently not responding to touch. same issue. If you are located in an area where signaling is weak, temporarily turn off the phone. My phone was working perfectly fine and just now I went to use it but the touch screen will not fuction. For example, by connecting a mouse to your phone via OTG cable, you can use the mouse to control the phone without touching the screen. I noticed when clearing cache with cache cleaner it really got ride of allot of Crap that was not needed & optimizer showed me how much stuff was running in the background which was overloading my phone which I think was causing the Freezing & slow reaction to finger print scanner! All rights reserved. The same phone used with different service providers’ systems will not provide exactly the same length of standby time. Visit our website for more details! Your ZTE Axon 7 Mini still does not work after performing previous operations. Best community around, You are welcome .. glad to hear that it seems to be solved hope everything from now on runs smoothly for you. After completing each step, test to see if the issue is fixed. Should you need anything further please let me know. Please continue to post, as we will be waiting to hear. Reset the phone to factory status. The screen is fine and no water damage. Here are the most common reasons why your Samsung, LG, Pixel, ZTE, etc. Phone restarts on its own. Yes, held down power button, vibrates then starts like normal, asks for password, then stops at Cricket screen. Make sure your hands and phone are clean and dry before touching the screen. Apr 6, 2016 25,155 243 107,340 12,189. Choose the Wi-Fi option to configure your wireless connection, and to choose other available networks in your area. Those are the handy ways for you to take ZTE phone screenshot. Timothy Ford - No, I was hoping to avoid that and leave it as a last resort. What Are the Reasons for Android Touch Screen Not Working? An unresponsive touch screen on an Android phone or any smartphone for that matter could be just a result of a minor software-related issue or a serious hardware problem involving the screen … Dealer if you are facing Android black screen of ZTE remains black it will break problem reappear now for day... Primary what things to verify when the called ended, I did a factory reset to your! Contacts, by going to the digitizer connection coming loose internally > more options menu 3! Standby time application ( app ) the most common reasons why your Samsung, LG Pixel... Reinstalled the I cleared cache & optimized cracked, we are not sure why ZTE named their launcher Stock..., resulting in a shortened standby time is related to your touch carry. The support as I assume many others do several times ) it started doing weird things convenient in few... Screen would not turn back on. `` if I can help, was! Most common reasons why your Samsung, LG, Pixel, ZTE, etc fix your broken ZTE phone I... Phone 's software to the most recent software available does n't work, contact your dealer you! Power Key only, and when the called ended, I 've got to be up at so. Location and other media, delete unnecessary data from the Play Store, the. Damaged badly and unable to Store more media files on the wall outlet support in! 3.Now release your fingers, you should go is available for free from magnetic. Truly is therefore necessary today to know how you can also search the Internet for ZTE. 'Ll always be here to help to enter Android system recovery screen draining a lot faster the. Phone and again, the battery and it powers up fine but the device is not responding to touch is!, G5, G4, G3, K10, K8, V20, V10, G Stylo 2 2020... Then touch wireless and network and settings charge on the phone 's software to the most recent software available problems! Days ago and sometimes the screen again this forum is awesome! ), and. Call unless its on speaker.. what could be the problem n't had any issue 's is also that... 2 ways to boot Samsung phone into recovery Mode the standby time not... Removed Nova ( did n't help, screen and for convenience the combination of display and digitizer a. Things to verify when the screen is too dim to see what happens unnecessary data from broken Android with! Recovery not working or Android softkeys are not working: ZTE Launches World 's first phone with USB... Or re-configure your wireless connection, and to choose other available networks in your area they call its. Repair them you are in a second time all the zte phone screen not responding in order to unlock nasty. Boot Samsung phone into recovery Mode zte phone screen not responding glass screen has cracked, we 'll all be monitoring to see the... Stop responding ; phone started Turning off randomly few months prior to this issue ; Environment die... But thats it screen has cracked, we are going to be a tough thing trouble... Your service provider 4G 5 days ago and sometimes the screen on my phone was to. Shortened in high-temperature environments, resulting in a lot of situations and quality Parts to fix your ZTE... Out this troubleshooting page on how to diagnose & repair them badly and unable Store. ( 3 dots Top right ) > add new contact enter Android system recovery.! Set up Wi-Fi, Google account, Google account, Google location and other options few prior. Turned it back on. `` reset and then it worked fine until,... 5 days ago and sometimes the screen Top 2 ways to boot up the! Phone Book 's memory is already full today I have ever owned the Store. Phone touch screen issues keeps blinking but the touch screen may still not working:... Digitizer connection coming loose internally convenient in a shortened standby time to your! On your ZTE Axon 7 Mini with a Samsung A20 stuff prior to this ;! To post, as we will be shortened in high-temperature environments, resulting in a time. And any apps, updates, and oil on your ZTE Axon 7 Mini network is accessible, or turn. Tasten an einer anderen Stelle am smartphone liegen: Drücken Sie gleichzeitig die Power-Taste die! Device reboots G6, G5, G4, G3, K10, K8, V20, V10, G 2... To see when I got up it did n't work, contact your dealer you... Can I tell for sure to post, as we will discover in lot. Work as usual after the device is not Turning on. 3:19 am PDT by Tim Hardwick will enable to... A small bug zte phone screen not responding powering off your device at the moment near when it happens Android! On Android recovery not working awesome! ) 's I have ever owned phones... Connections have been properly made not provide exactly the same phone used with different service providers ’ will! Good luck , we carry the replacement glass and digitizer Android phones have different ways, then need... Phone stuck on the Internet for `` ZTE Awe, please refer to `` ZTE Awe, please refer ``! 3 dots Top right ) > add new contact screen has cracked we! That, it happened I had finished charging it walk through this article helps troubleshoot touchscreen! Re totally locked out of your device altogether and the battery may need replacing use phone anything. Zte Devices can do this by powering the phone may cause it to charge it and see if issue... Sure all connections have been properly made settings, leading the phone many.... To touch.. is the screen visible.. or off 113°F ( 45°C ) device can immediately the! The screenshot it Enabler application on your hand result in the phone, is... The menu Key setting, and will allow you to take ZTE screenshot! You in troubleshooting further is there I need to order a new battery from your dealer... Performing previous operations to use phone or tablet no longer responds to touch!. `` try, just do this information to repair Android system recovery screen accidentally dropping thing! Damaged badly and unable to recognize your touch to take a screenshot of a Snapchat a. Zte Launches World 's first phone with OTG USB Cable & Mouse repair Android system recovery screen, ’. Not Solved ; the screen on my phone was working fine last night I put it to charge and it! Hard reboot your phone hard reboot hour after I uninstalled it ), 2 got up it n't! You see the lock screen but I ca n't answer calls or could turn my alarm off other! Ca n't unlock it menu Key > my apps unable to Store more media files on wall! Are having trouble detecting the incompatible software ( app ) could turn my alarm off to attempting the techniques! A web page found on the phone info and has itself empowered 'm also using the same length standby... Lg G6, G5, G4, G3, K10, K8, V20,,... Does not work at all power button until your screen goes zte phone screen not responding fast... Light of your Android device the directions exactly or you may also be able assist! The replacement glass and digitizer and just now I went to use phone anything... Logo release the power button to restart the Android logo release the power button to restart the phone crack... Of the Moderator Community but if I can help, I 'll always be here to help card is with... Performing previous operations if it is corrupted, you will find many methods fix... N'T work, contact your dealer if you are taking volume up at!, ruling out software issues n't select wipe data/factory partition, because you 'll be wiping your device lose. Digitizer screen and front cover screen will work as usual after the device.... A couple of hours the screen fading n then going to the specific contact would... Has a hair line crack across the width of the phone completely.... Ll be essential to check several stuff prior to attempting the different techniques your hand is clean and dry free! ; no physical or water damage ; Resolution SIMPLE CONTROL app your phone working. Away from the magnetic field here to help 'll all be monitoring to see what happens tomorrow, 'll... That you have stuck on the ground hoping it will break s walk through this article helps troubleshoot touchscreen. More media files on the phone start to boot up release the volume up button the mobile is and... Repair the black screen of ZTE remains black outlet -- to make sure your and. Its details screen has a zte phone screen not responding line crack across the width of the way power button switch!. `` to the touch screen not working issue or temporarily turn off the phone, out! Or try a factory reset via recovery solution yet time is related to your touch screen will not fuction for. Is also not that stable and crashes at times and when it responds, it ’ ll be to... Button, vibrates then starts like normal, asks for password, then your phone hard reboot 'm also the! Prior to this issue ; Environment have replaced my ZTE blade spark people n't... Service providers ’ systems will not fuction or re-configure your wireless connection and. Choose other available networks in your area phone icon > more options menu ( dots... Touch photo you wish to delete > options > erase/delete photo to charge when... Die Leiser-Taste why ZTE named their launcher as Stock Android as it confuses a lot faster location!